Help Desk Services
Our Help Desk provides a complete range of services to assist customers with post implementation support of their Versa software solutions. We employ experts in current operating systems and platforms, and strive to deliver well configured solutions. Our staff have a wide range of experience in accounting, government and programming languages and platforms to ensure timely and effective support is extended to all customers using Versa applications.
Services provided
Versa's Help Desk offers the following services to customers either as a component of their fixed fee Annual Maintenance Agreement , as a menu of services provided under a Block of Time Agreement or on a Time and Materials Basis:
- Product problem resolution
- Training and/or configuring new users
- DBA and Infrastructure support services
- New software release availability and installation assistance
- Assistance with third party tools
- General product installation and upgrade questions
- Price quotations for enhancements
Hours of coverage
Standard Help Desk Services are available from 9:00 AM to 5:00 PM Monday through Friday eastern standard time (except on statutory holidays). Versa also provides Premium Help Desk Services including pager, off hours and holiday coverage.
Measurement and reporting
Versa provides several standard weekly reports via email. We also conduct customer satisfaction and event surveys to ensure we continue to deliver the maximum level of service.
