Versa:Online
Versa:Online is designed to extend a Versa:Regulation system’s capabilities by providing the licensing services over the Internet that citizens expect from their governments. It allows public users to conduct public license search and license verifications on-line. For applicants, it allows them to apply on-line and renew existing licenses. Address changes and payment of fees on-line further save agency time and money allowing agency staff to focus on more high value activities.
Versa:Online key benefits include:
- Multi-language by user choice
- Secure user registration/logon
- Forgotten password retrieval
- E-mail transaction confirmation
- Online payment interface
- Configurable expert rules-based design
- Fully integrated with Versa:Regulation
"Our Versa solution allows us to regulate better." says Sue Samson, Executive Director of the Arizona Board of Cosmetology. "Since we installed the system our volumes have increased by 50%, but with the increased efficiencies realized by the system and the adoption of on-line renewals by our licensees, we have reduced our office staff and added more investigators."
Built on the same expert rules-based design as Versa:Regulation, Versa:Online allows agencies to push customer self service functions onto the Internet and reduce staff overloading. Agency staff can perform more high value functions instead of answering the phone and entering application data. The rules engine allows agencies to configure the online experience for the user by determining the workflow steps, address changes, miscellaneous data capture, question and answer sets and fees required for any application. In addition, Versa:Online is designed to enforce secure access. It employs a robust user registration scheme including password rules and assignment, e-mail of password confirmation to the user, and forgotten password with secret hint question and answer functions - what you would expect from a secure application in this dangerous Internet world.
Versa:Online supports a multi-language presentation (by user choice) and meets 508 and W3C accessibility standards required by state and federal law. The architecture of the solution is scalable and may be delivered on a variety of platforms and databases.
Versa:Online is used by Versa clients supporting public services that include
- Public License Search
- Initial License Application
- License Renewal
- Address Change
- License Verification
- Complaint Submission
- Exam Requests and Scheduling
