Versa:BizGuide
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The breakthrough solution for citizen self service.
The Business Challenge
What if you could …
- attract new business to your state or local government faster?
- speed the generation of tax revenue?
- help to create more citizen jobs?
- improve citizen satisfaction?
The Versa:Bizguide Solution
BizGuide is a breakthrough web-based, 24/7, customer self service solution that guides potential business owners through the maze of regulatory requirements when starting a new business. The BizGuide Q&A wizard is configured to your needs and asks business owners simple questions about their business. Based on the answers, the system provides links to helpful information and generates a personalized list of the licenses and permits required from multiple state or local government agencies. Business owners can apply on-line, download and complete applications, or view and print other useful information.
KEY BENEFITS
Increases License and Tax Revenues
BizGuide promotes economic development by attracting business and making it easier for owners to get up and running faster. Streamlining the process generates license and tax revenues faster.
Improves Staff Utilization
BizGuide encourages customer self service, reducing the load on your call center or front counter operations; staff are free to spend more time on higher value tasks.
Increases Customer Satisfaction
BizGuide reduces the frustration of not knowing where to go to start a business. It provides a “one stop shopping” experience that connects the customer to all the right jurisdictions involved.
Encourages Compliance
BizGuide helps new business owners comply with all rules and regulations, reducing the burden of enforcement and increasing license revenues.
Contributes to Green Government
BizGuide reduces the need to print and mail paper applications, documents and checks. Documents and payments can be submitted online – all through the BizGuide results screen.
Do More for Less
Why pay expensive third party transaction fees or in-house development costs to build and maintain a complex solution that is costly to maintain. BizGuide delivers affordable “out of the box” functionality with built in configuration capabilities.
Take Back Control of Your Portal
With powerful rules-based configuration functions, there is no need to wait for time consuming, hard coded portal changes. You can very quickly create and maintain the rules needed to guide customers through the maze of regulatory requirements.
It’s Easy to Use
- Select the Business Sector and Business Type
- Answer questions generated by the BizGuide wizard
- Follow the links and information on the results page
Create a Positive User Experience
BizGuide inherits the look and feel of your portal creating a positive user experience and reinforces your brand.
Leverage Existing Infrastructure
Minimum investment is required to implement BizGuide as it operates within your existing web infrastructure.
Agency or Enterprise Solution
BizGuide can be deployed as an agency specific tool or installed as a solution that is common across multiple jurisdictions in a state-wide portal initiative. The system supports a two-level administration scheme; agency specific and enterprise-wide.
Stop Duplication of Work
Re-rebuilding back office functionality in your portal can be costly and difficult to maintain. BizGuide directs users through a series of questions and uses the answers to point applicants to the information they need, including the ability to apply on-line for web enabled office systems.
Save and Recall Results Easily
BizGuide provides an itemized list of all permits or licenses needed to start a business derived from user supplied answers to specific questions. The result list points the user to general information links, downloadable application forms, or the right link needed to apply directly online - all from a single screen. Users can also print the results and/or save them in a business profile. Since the application process may be complex, this allows registered users to log off and log back in later to continue working on the saved profile.
BizGuide provides a "One Stop Shopping" list for starting a business.
CAPABILITIES
- Provides 24/7 operation independent of legacy office systems.
- Scalable and can be deployed on a variety of platforms.
- Requires nothing more than a browser for the public to use.
- Integrates with Versa:Gateway or 3rd party portals for quick access to on-line license and permit processing.
- Provides secure user registration and sign-on and can be integrated with 3rd party Identity Access Management systems.
- Provides 2-level administration for secure control; one level for agency specific rules administration and one for enterprise level functions (super user administration).
- Configurable rules-based business sectors, business types, wizard questions, and rules for each business type.
- Customizable question help to explain to users why a particular question is being asked.
- Controls the sets of allowable answers with options for drop down lists, radio buttons, and checkboxes.
- Supports categories and ordering of questions.
- Supports multiple application versions with effective start/end dates so users are always presented with the correct document version.
- Allows a single application result to apply to multiple business types, reducing setup effort.
- Supports anonymous or registered users. Registered users can save multiple business profiles and recall or edit them later.
- Supports results list sorting and printing.
